The Department for Transport (DfT) has published a code of practice for mobility-as-a-service (MaaS), saying it will ensure that travel and navigation apps work for the benefit of the public.
The guidance encourages app platform providers to consider accessibility needs, such as wheelchair accessibility and step-free options, when suggesting routes, and recommends that app providers consider the personal safety of users.
For example, apps should enable people to choose options to use only main roads or keep to well lit roads. They should also be able to share their live location with a contact while on the move.
